Guest Services Representative

Department: Administrative Services

Immediate Supervisor: Administrative Services Supervisor

FLSA Status:  Full time or part time

Work Hours: Hourly, as assigned.​

Salary Range: $18.00 - $28.35/hr.

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Benefits:

• 100% Employee/Family paid health, dental, vision, life insurance, and Employee Assistance Program

• Colorado PERA Defined Pension Plan; Employee Contribution 9%; Employer Contribution 15.8% 

• Upon Hire; 80 hours Paid Time Off, 40 hours Illness/Injury, 8 Paid Holidays, 2 Paid Floating Holidays, access to Major Illness/Injury Leave, and Catastrophic Illness/Injury Bank Leave

• Free Meeker Recreation Center Membership for employee/family

 

Position Purpose:

The Guest Services Representative provides high-quality customer service for District patrons and assists in the effective administration and operation of the District. A Guest Services Representative serves as the first contact for patrons at the front desk of the Meeker Recreation Center, handling daily operations tasks, such as processing daily drop-ins and memberships, program registrations, park/field/facility reservations, and other point-of-sale/cash-handling transactions; facility monitoring and interacting with patrons to provide assistance and/or address patron inquiries. 

 

Essential Duties and Responsibilities:

1. Serves as the first contact for District patrons, and consistently provides a high-quality customer service experience by applying external and internal customer service standards to 

2. appropriately respond to patrons’ inquiries about District programs, special events, use of District park, trails, and facilities including day-to day operations of the Meeker Recreation Center;

3. Performs various transactions through the District’s point-of-sale and registration software and/or facilities reservations system including; program registration, membership sales, patron account adjustments, member and guest check-in, online and onsite registration assistance, field scheduling, and rentals; 

4. Operates a variety of equipment, including but not limited to; computers, copy machines, multi-line phone system, voice and email messaging, radios, and television/stereo systems to effectively assist and/or direct incoming patron or internal staff inquiries; performs basic technical troubleshooting and/or implements appropriate workarounds;

5. Performs cash handling duties, including cash, check, and credit/debit payment reconciliation; performs customer account debits or credits; ensures petty cash, vending cash, and cash in drawers are reconciled, and generates individual cash receipts reports and/or prepares end of day total receipts reports, and assists with deposits processing;

6. Performs opening and closing procedures and multiple daily walk-through inspections of the Meeker Recreation Center; is able to effectively troubleshoot situations that may arise; continually monitors front desk, lobby, lounge, locker rooms, restrooms, and fit room areas; provides assistance and ensures adherence to rules, policies, and guidelines by the public, volunteers, and staff; 

7. As assigned, performs a variety of inventory oversight, cleaning, and general administrative tasks to support and maintain customer service, operations and safety standards; 

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Additional Duties & Responsibilities

1. Demonstrates initiative, appropriate for the position, that supports the District’s vision, mission and goals;

2. Demonstrates comprehensive knowledge of, and compliance with, the District’s rules, policies, and procedures, as contained in the District’s handbooks, manuals, and Department/Division handbooks;

3. Performs other related duties as assigned by the Administrative Services Supervisor or other designated leadership staff to ensure the efficient operation of the department and District.

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Minimum Requirements:

1. Must be 16 years of age;

2. Possess or working towards acquiring a high school diploma or GED; 

3. Possess at the time of hire/promotion (or obtain within 90 days) and maintain a valid AED, adult and child CPR and First Aid certifications (ERBM provides training);

4. Ability to read, write, speak and understand the English language at a level adequate to perform the job;

5. Shift availability:

   1. Works early morning, evening, split-shift, and/or weekend shifts.

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Preferred Qualifications:

1. Ability to read, write, speak and understand the Spanish language;

2. Possess and maintain a valid Colorado Driver’s License with good driving record.

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Working Conditions & Physical Demands:

The Guest Services Representative position primarily involves sedentary, administrative work.

1. Moderate physical activity is required; lifting up to 20 lbs. frequently and the ability to lift items in excess of 50 lbs. occasionally;

2. This position requires sitting or standing at a desk for an extended period of time, working for extended periods on a computer, talking on the telephone, standing, walking, kneeling, stooping/bending, lifting, pushing, pulling, gripping, reaching over head, reaching away from the body, and repetitive motion;

3. This position demands frequent use of sensory activities such as talking, seeing, hearing, smelling, feeling (identifying objects by touch) and depth perception; 

4. Constant, positive interaction with District employees and volunteers, department supervisors, patrons, and the public is required; and,

5. This position may involve periods of high mental and/or emotional stress.

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Revised January 2026